SA Domaine de l’Ambassadeur is committed to protecting the privacy of your personal information. This privacy policy describes how we collect, use, disclose and protect the information we collect from you when you visit our website or stay at our establishment.

1. Data collected

We may collect the following data:

• Identification details: surname, first name, address, telephone number, e-mail address.
• Payment details: Information relating to your credit card or other payment methods.
• Booking details: Arrival and departure dates, room type, additional services.
• Browsing data: Information collected automatically when you browse our site (IP address, browser type, etc.).

2. Use of data

The data we collect is used for :

• Manage your bookings: process your booking requests, confirm your stay and send you important information.
• Personalising your experience: adapting our offers and communications to your needs and preferences.
• Improving our services: Analysing your data to improve our website and our services.
• Ensuring security: Protecting our systems and customers against fraud.
• Compliance with legal obligations: Meeting legal and regulatory obligations.

3. Data sharing

We will only share your personal data with third parties with your prior consent or where this is necessary for :

• Making a reservation: We may pass on your details to our partners (reservation platforms, payment service providers).
• Comply with a legal obligation: We may need to disclose your data in response to a legal or judicial request.

4. Data security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

5. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You may request access to your personal data.
• Right of rectification: You may request that inaccurate data concerning you be rectified.
• Right to erasure: You may ask for your personal data to be deleted.
• Right to object: You may object to the processing of your data.
• Right to restriction: You may request to restrict the processing of your data.
• Right to portability: You may request to receive your data in a structured, commonly used and machine-readable format.

To exercise your rights, please contact us at the following address: info@domainedelambassadeur.be

6. Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Changes will be published on our website